Shipping Policy

HOW LONG WILL MY PACKAGE TAKE?

Shipping takes about 7 days until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, which will delay the shipping by a few days. Please consider any holidays that might impact delivery times.

For all shipping options, there is a 1-3 day processing time.

We send items in multiple packages which allows us to speed up the shipping process. Please do not be alarmed if items are missing from a package. These items will arrive shortly in future packages. 

We apologize for any inconvenience that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

MISSING PACKAGE(S)?

In the unlikely event, your items won’t arrive at your door, check the following things:

1) Has one of your flatmates picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package

If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us at [email protected]

We’ll respond quickly and get the issue sorted!

 

HOW DO I TRACK MY ORDER?

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.